Enterprise Design Strategist specializing in human-centered design, employee experience, and AI-enabled workflows.
Hi, I'm Kevin
I'm a design strategist with more than 20 years of experience helping organizations like ServiceNow, Nike, Cisco, and Fortune 500 clients navigate large-scale change. I use research, service design, and collaborative strategy to uncover meaningful opportunities, align stakeholders, and design solutions that scale. My background across employee experience, AI-enabled delivery, consulting, and enterprise leadership helps bridge disciplines and move ideas into action.
Perspective From Strategy to Execution
I bring the rare combination of consultant, practitioner, and customer-side experience. I know how transformation is sold, why it is bought, and what it takes to make it work inside the enterprise.
01
AI PRACTITIONER
ServiceNow · 2025-2026
Built a library of interconnected AI skills, ran a live client engagement solo to test and prove its efficacy, then taught the system to peers. I've deployed AI for real business results.
02
CUSTOMER CONSULTANT
ServiceNow Solution Consulting
Advised C-suite, ran co-innovation sprints, and earned trust. Started with customer problems, co-innovated with empathy, and delivered compelling solutions that secured client commitment.
03
HR/EX PRACTITIONER
Nike · ServiceNow Global People
Built programs for global workforces of over 100,000 employees. Led through large-scale people, process, and technology change requiring stakeholder management and cross-functional collaboration.
04
SERVICE AND UX DESIGNER
ServiceNow • Nike • Cisco • Pinpoint Logic
With a foundation in UX, expanded my practice to service design and enterprise strategy. Led design teams, simplified products used by millions, and contributed to a Nielsen Norman Group award-winning intranet.
